Pro4ia's ActiveCare Managed Service Program
Experience proactive IT management with Pro4ia’s ActiveCare Managed Service program. We monitor, maintain, and troubleshoot your IT systems remotely, ensuring cost-effective operations for your business
Active Care Platinum
We deliver an advanced IT Service Management solution with a monthly fee along with our industry leading SLA designed to meet your business needs
Cybersecurity
Shield your digital assets with our comprehensive cybersecurity solutions, ensuring robust protection against evolving threats.
Active Care Platinum Package
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excellence
Our flagship service, ActiveCare Platinum, offers comprehensive outsourced IT support. With one flat monthly fee, it covers routine tasks, maintenance, and administrative duties.
Anti-Virus & Anti-Malware Monitoring
Our engineers will work to make sure your company supplied service is running and up to date.
24X7 Server, Workstations and Printer Monitoring
As part of your ActiveCare service package, Pro4ia will electronically deploy and activate our RMM monitoring tool on the equipment enabling ongoing monitoring of each device’s operational health and status. Pro4ia will review the output from our onboarding process that includes an asset inventory of all available and active devices. These devices will then be imported into Pro4ia’s monitoring database. Pro4ia’s RMM Tool will monitor the devices 24 hours a day, 7 days a week, 365 days a year, at our Technology Support Center. Upon the detection of any errors, anomalies or problems, you will be alerted by Pro4ia, and we will recommend the best course of action to minimize business impact.
24X7 Advanced Network/Server Monitoring & Remediation
In addition to Pro4ia’s RMM Tool monitoring the devices 24 hours a day, 7 days a week, 365 days a year, at our Technology Support Center, if we detect of any errors, anomalies or problems, Pro4ia will remedy the issue to get you back to an optimum state.
- 24 x 7 Advanced Monitoring System: Monitoring of hardware metrics such as temperature, voltage, fan RPM, etc.
- Connectivity Monitoring of “up/down” state of devices
- CPU Utilization: Monitoring of use of network devices CPU
- Memory Utilization: Monitoring of used, free and total physical workstation memory
- Disc Health (if available): Monitoring of used, free and total disk space of hard drive
- Troubleshooting and Escalation support during normal business hours
Pro-Active Server Maintenance
Pro4ia will provide pro-active maintenance based on industry best practices. Some of the checks we administer are error log review, disk usage, patch management, hardware errors, utilization, system security.
Pro-Active Workstation Maintenance
Pro4ia will provide pro-active maintenance based on industry best practices. Some of the checks we administer are event log review/repair, disk usage, patch management, hardware errors, utilization, system security
Asset Management
Pro4ia’s RMM tool will automatically discover asset information such as device make and model, serial number, MAC address, etc. This data will be available for scheduled and on-demand reporting to identify outdated or unsupported systems on the network. Pro4ia will also query the device manufacturer (if available) to ascertain warranty information. The status of a device’s warranty (if available) will be continuously monitored.
Unlimited Remote Support Hours
Including onsite dispatch as needed, and at Pro4ia’s discretion.
Remote Help Desk – Premium SLA
Having an issue? Please call or email our Pro4ia staffed Helpdesk team for proper ticket allocation and Premium SLA tracking using an advanced trouble ticketing platform. Our Help Desk is staffed with Tier 1, Tier 2 and Tier 3 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes, systems and tools so we can resolve your issues quickly. Support will be provided during normal business hours Monday – Friday (not including holidays).
Bi-Annual Onsite Checkup
Pro4ia will dispatch our engineer to your site and have them check physical cabling at the workstations and server room to make sure the connections and equipment are secure and working properly.
Quarterly Executive Report and Bi-Annual IT Review Meeting
The 24X7 monitoring technology and the ticketing system that are at the core of the Managed Services program collects and stores valuable data and metrics that will be reviewed during the scheduled IT health assessment meeting. This information will be useful in having the overall support of our team continually improved, as well as helping to plan any network or software upgrades, identify any bottlenecks or over-utilized devices and provide transparency and accountability to the services being delivered by Pro4ia.
ISP Management
Pro4ia will facilitate the creation of service tickets on behalf of our customer and work with ISP support to remedy circuit issues.
Managed Microsoft Updates
Pro4ia’s RMM will be setup to download and deploy Critical and Security Windows update patches.
Basic Vendor Management
If you are having issues with your hosted VoIP, Iaas, Saas, etc., Pro4ia will facilitate ticket creation on your behalf. We will create a trouble ticket with the vendor and provide our designated customer contact, the ticket number and escalation path. At this point, Pro4ia will close our trouble Ticket, and you will be in control to work with your vendor.
Your hands-free cyber security solution
Pro4ia can provide the full spectrum of your Cyber Security needs. Pro4ia offers an optional all-inclusive package.
Our services include:
- SOC
- SEIM
- Ransomware Protection
- Malware Protection
- Phishing Simulation
- Desktop Security Patch Monitoring and Reporting
- DNS Filtering
- MDR, EDR, XDR
- Cloud Monitoring
- Incident Response
- Real Time Network Traffic Monitoring
- MFA
- End User Training Education
- Email Security
- Vulnerability Management (Real Time)
- Virtual CISO
- 24x7 Active Response
- Backup Monitoring
- Anti-virus monitoring
